1. Overview

At Red Wolf Research, we are committed to maintaining transparency and fairness in all transactions. This Refund & Return Policy outlines the conditions under which refunds, returns, or replacements may be considered.

By making a purchase, you agree to the terms stated in this policy.

2. General Policy

Due to the nature of our products and their classification as research compounds and laboratory materials, all sales are generally considered final.

We do not accept returns for opened, used, or improperly handled products.

3. Eligibility for Refunds

Refunds or replacements may only be considered under the following conditions:

  • You received the wrong product
  • The product arrived damaged or defective
  • There was a verified fulfillment error on our end

To be eligible, you must report the issue within 48–72 hours of delivery.

4. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind after purchase
  • Improper storage or handling by the customer
  • Misuse of products outside intended research purpose
  • Delays caused by shipping carriers or customs
  • Products marked as final sale or clearance items

5. Return Process

If your case qualifies for a return or replacement:

  1. Contact our support team with order details
  2. Provide clear evidence (photos/videos if applicable)
  3. Await review and approval from our team
  4. If approved, further instructions will be provided

Unauthorized returns will not be accepted.

6. Refund Processing

Approved refunds (if applicable) will be processed to the original payment method within a reasonable timeframe, depending on banking and payment provider policies.

Processing times may vary.

7. Shipping Costs

Shipping fees are non-refundable unless the return is due to an error on our part (such as wrong or defective product shipment).

8. Exchanges

We may offer replacements instead of refunds depending on product availability and the nature of the issue.

9. Risk & Responsibility

All products are strictly intended for research purposes only.

Once a product has been delivered, responsibility for storage, handling, and use transfers to the customer.